Help Center

Order Status

How do I cancel my order?

To change the address on your order, contact customer service as soon as possible.

• If the item has not shipped, we will change the address for you without fees applied
• If the item has shipped, the fee for changing the address is $18.00 per package

Please note that we cannot change the address on an order paid for via PayPal

Return to Main Help Center

We make returning an item easy! If your order was received within the last 30 days and is eligible for a return, you can use our Self-Service Returns portal to get your return label and updates when your return is received and your refund is processed.

Eligibility for free returns & full refunds:

• Item is returned in the same condition as delivered
• Uni-Cleaner is not returnable
• Final sale items are not returnable

* Note: Items delivered to Alaska, Hawaii, Puerto Rico & US Virgin Islands are not eligible for free returns

Click here to start the return process!

Return to Main Help Center

While we love to think every rug we ship out is the perfect one for every customer, we know these things don’t always work out. If it turns out that your rug is less than what you expected, don’t worry–you can send it back!

We offer FREE shipping on returns as long as the request is initiated within 30 days of you receiving your order. If for any reason you are not 100% satisfied with your purchase you may return it for a full refund.

Some exclusions apply:

• Final Sale items are not eligible for return
• Cleaning products are not eligible for return
• Items delivered to Alaska, Hawaii, Puerto Rico & US Virgin Islands are not eligible for free returns

Note: Refunds are processed within 10 business days after we receive your return package.

Return to Main Help Center

Refunds are processed within 10 business days after the package is received at our facility.